Terms & Conditions
Last Updated: 21 October 2026
Welcome to Avinya Retail. These Terms & Conditions govern your access to and use of our website, including browsing products, placing orders, making payments and using related services.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
Website: https://avinyaretail.com/
1. About Avinya Retail
Avinya Retail operates an online store offering clothing and related fashion products. Throughout these Terms, “we”, “us” and “our” refer to Avinya Retail, while “you” and “customer” refer to anyone accessing our website or purchasing our products.
2. Eligibility
By using this website, you confirm that you have the legal capacity to enter into a purchase agreement under applicable law. If you are under the age of majority, you must use the website with the involvement and consent of a parent or legal guardian, as applicable.
3. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, images, sizes, colours and other details.
However:
Actual product colours may vary slightly due to screen settings, lighting and photography.
Minor variations in appearance or measurements may occur where appropriate to the product.
Product availability may change without prior notice.
If a product is materially different from its description, defective or otherwise does not conform to applicable legal requirements, your rights under applicable law will remain unaffected.
4. Pricing and Taxes
All product prices will be displayed on the website in Indian Rupees (INR), unless otherwise stated.
Prices, discounts and promotional offers may change from time to time. The applicable price, shipping charges and other disclosed fees will be shown during checkout before you confirm your order.
Any applicable taxes will be handled in accordance with the relevant laws.
5. Orders and Order Confirmation
When you place an order, you agree to provide accurate and complete information, including your name, contact details, delivery address and payment details where required.
After an order is placed, we may send an order confirmation through the contact details you provide.
We reserve the right to contact you to verify order information or address an issue with availability, payment or delivery. If an order cannot be fulfilled, we will inform you and arrange any applicable refund in accordance with our policies and applicable law.
An order confirmation does not remove any rights or obligations imposed by applicable consumer protection laws.
6. Payments
Payments may be made using the payment methods made available during checkout, including applicable online payment methods or Cash on Delivery, where offered.
Online transactions may be processed by third-party payment service providers. You must provide accurate payment information and comply with the applicable payment provider’s requirements.
We do not store complete payment card details unless expressly disclosed and handled through an appropriate authorised payment arrangement.
7. Shipping and Delivery
Orders will be processed and delivered according to the shipping information and estimated timelines communicated on the website or at checkout.
Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, service disruptions or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact details.
For additional information, please refer to our Shipping & Delivery Policy published on the website.
8. Return and Refund Policy
Eligible products may be returned within 7 days from the date of delivery, subject to the conditions set out in our Return, Refund & Cancellation Policy.
Products generally must be unused, unwashed, unworn and returned with their original tags and packaging.
Approved refunds will be processed according to the applicable refund procedure and payment provider timelines.
For complete details, eligibility requirements and instructions, please refer to our Return, Refund & Cancellation Policy.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
9. Order Cancellation
Customers may request cancellation before an order is dispatched, subject to the applicable cancellation procedure.
Once an order has been dispatched, cancellation may not be available. Eligible returns may instead be requested in accordance with our Return, Refund & Cancellation Policy.
Where we cancel an order or a refund is otherwise due, we will handle the matter in accordance with our published policies and applicable law.
10. Customer Responsibilities
When using our website, you agree not to:
Use the website for unlawful, fraudulent or misleading purposes.
Provide false information or impersonate another person.
Attempt to gain unauthorised access to our website, systems or customer accounts.
Interfere with the website’s security, functionality or availability.
Copy, misuse or exploit website content without appropriate authorisation.
Engage in activities that violate applicable laws or the rights of others.
We may take reasonable action in response to misuse or suspected fraudulent activity, subject to applicable law.
11. Intellectual Property
All website content, including text, product photographs, graphics, logos, designs, branding and other materials, is owned by Avinya Retail or its respective licensors, unless otherwise stated.
You may view and use the website for personal shopping purposes. You must not reproduce, distribute, modify, publish or commercially exploit website content without prior permission from the relevant rights holder, except where permitted by law.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment gateways and delivery providers.
We do not control all third-party websites or services. Their use may be governed by separate terms and privacy policies.
This does not exclude any responsibility that we may have under applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Avinya Retail will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain third-party service disruptions.
Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer protection rights and remedies.
14. Privacy and Personal Information
Your personal information will be handled in accordance with our Privacy Policy, which explains the information we collect, how we use it, when it may be shared and the choices available to you.
Please review the Privacy Policy before using our website or placing an order.
15. Changes to These Terms
We may revise these Terms & Conditions when necessary to reflect changes in our business, website features or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law and will not retrospectively remove rights already accrued to customers.
16. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Any disputes will be handled by the competent courts or other appropriate dispute-resolution authorities in accordance with applicable Indian law. Nothing in this clause limits any consumer’s statutory right to approach a competent consumer commission or other authority.
17. Contact Us
For questions about these Terms & Conditions, orders or website policies, please contact us:
Avinya Retail
Email: contactus@avinyaretail.com
Address: Avinya Retail, FT Shopping Complex, F16, Forest Trails, Pune, Bhugaon, Maharashtra 412115, India.
Please include your order number when contacting us about a purchase so that we can assist you efficiently.